Privacy Policy

How CO2 Company Australia handles information used to answer enquiries and fulfil orders.

Who handles your information

BuyFactory Direct Pty Ltd, trading as CO2 Company Australia, handles information supplied through this store. Contact us using the details below about privacy questions.

Information we collect

When you order or contact us, we may collect your name, email, telephone number, billing and delivery details, order information and the content of your enquiry. We also receive technical information needed to operate and secure the website.

How information is used

We use it to process orders, arrange delivery, provide support, manage refunds, prevent fraud and meet legal obligations. Optional analytics cookies are controlled through Cookie settings. We do not sell your personal information.

Service providers

Payment processors handle payment details. Hosting, order fulfilment, delivery and support providers receive the information needed for their service. Some providers and our international coordination team operate outside Australia, so information may be processed overseas.

Keeping information

We retain records for order support, accounting and legal obligations, and take reasonable steps to protect them. No internet transmission or storage system can be guaranteed completely secure.

Your choices and requests

Contact us to request access to or correction of personal information, ask about retention, withdraw optional consent or raise a privacy concern. We may need to verify your identity. You may also contact the Office of Australian Information Commissioner if a complaint is not resolved.

Contact

Email theteam@customersupport.care with your order reference and the email address used at checkout.