Privacy Policy
How CO2 Company Australia handles information used to answer enquiries and fulfil orders.
Who handles your information
BuyFactory Direct Pty Ltd, trading as CO2 Company Australia, handles information supplied through this store. Contact us using the details below about privacy questions.
Information we collect
When you order or contact us, we may collect your name, email, telephone number, billing and delivery details, order information and the content of your enquiry. We also receive technical information needed to operate and secure the website.
How information is used
We use it to process orders, arrange delivery, provide support, manage refunds, prevent fraud and meet legal obligations. Optional analytics cookies are controlled through Cookie settings. We do not sell your personal information.
Service providers
Payment processors handle payment details. Hosting, order fulfilment, delivery and support providers receive the information needed for their service. Some providers and our international coordination team operate outside Australia, so information may be processed overseas.
Keeping information
We retain records for order support, accounting and legal obligations, and take reasonable steps to protect them. No internet transmission or storage system can be guaranteed completely secure.
Your choices and requests
Contact us to request access to or correction of personal information, ask about retention, withdraw optional consent or raise a privacy concern. We may need to verify your identity. You may also contact the Office of Australian Information Commissioner if a complaint is not resolved.
Contact
Email theteam@customersupport.care with your order reference and the email address used at checkout.
Microsoft Clarity analytics
With your explicit permission, we use Microsoft Clarity to understand how this website is used through usage metrics, heatmaps and session recordings. Usage data can include pages viewed, interactions, device and browser details, and session identifiers. Text and form/chat elements are masked, and we exclude checkout and account pages from recording.
Microsoft receives this usage data and handles it as an independent data controller under the Microsoft Privacy Statement, including its described service-improvement and advertising-related purposes. We keep Clarity's advertising integration disconnected and send advertising-storage consent as denied.
Clarity does not load until you choose to allow analytics. Your choice is remembered for up to 180 days on this browser. You can decline analytics or withdraw permission through Cookie settings; withdrawal stops future Clarity recording after the page reloads and clears its first-party cookies. It does not remove data already received. Contact us using the details on the homepage about privacy questions or data requests.