Get in touch
Questions about a product, your order or a delivery? We are happy to help.
If you have a question about the delivery of your order and have a tracking number, try the track your parcel page first. The shipping guide answers most questions about how and when an order ships.
For anything else, email us. A person answers seven days a week, usually within one business day. If you are chasing an order, include your order number and the email address you used at the checkout and we can find it straight away.
Company information
CO2 Company Australia is a division of BuyFactory Direct Pty Ltd. Full business details, so you always know exactly who you are buying from.
- Trading nameCO2 Company Australia
- Legal entityBuyFactory Direct Pty Ltd
- Company registration (Thailand)ABN 30 656 628 938
- Australian administration officeSuite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia
- International coordination officeSuite 22, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Emailtheteam@customersupport.care
- International call centre+66 98 391 3877
- Payment methodsCard payment and PayPal
Orders of $90 or more ship free across Australia; below that the only option is Express Delivery at $27.50. See Shipping and Refunds and Returns for the full detail.
After introducing our Eco Pack packaging, we set ourselves the goal of working closely with our delivery providers to reduce our carbon emissions footprint. Thank you for being part of our journey to a brighter, greener future.
Questions about contacting us
How can I contact the team?
Email theteam@customersupport.care with your product question or order reference.