{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across Australia on orders of AUD 90 or more after discounts. Below that the only method offered is Express Delivery at AUD 27.5, which is also available on any order as a paid delivery option; no faster transit time is promised for it. Orders are handled in 24 to 48 hours and take 5 to 7 days in transit, tracked. If an order cannot ship within the stated time the buyer is told and may cancel for a full refund. Prices include GST.",
    "content": "Shipping & Delivery Australian delivery charges, estimated timing and tracking information. Delivery charges Delivery is free on orders of $90 or more. For orders below $90, Express Delivery costs $27.50 including GST. Express Delivery can also be selected for $27.50 on orders that qualify for free delivery. Handling and transit Allow 24 to 48 hours for handling and processing. The usual delivery estimate is 5 to 7 days after handling. Times vary by location and are estimates. The Express Delivery label is the delivery option name; a separate guaranteed express arrival time is not stated. Tracking We email a tracking number when your order ships. Use Track Your Parcel to follow its progress. Products from the same order may be sent in separate packages. Delivery details Check your postcode, street address and contact details before paying. Contact us promptly if an address needs correcting or tracking shows a problem. Email theteam@customersupport.care with your order reference and the email address used at checkout. For overseas destinations, paid delivery is A$25. Standard delivery is free on orders of A$90 or more after discounts. Select your destination in the cart to see the applicable charge. Product prices remain in Australian dollars.",
    "url": "https://co2meter.net.au/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Contact us within 15 days of purchase for a change-of-mind return, with original packaging and proof of purchase. The customer pays change-of-mind return postage. No fixed handling or percentage cancellation fee applies. Consumer guarantees under Australian Consumer Law apply independently. Contact support for faulty, damaged or incorrectly supplied goods.",
    "content": "Refunds & Returns How to request a return, report a problem or change an order. Your consumer rights Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The change-of-mind conditions below do not limit your rights for faulty, damaged, incorrectly supplied or otherwise non-compliant goods. Change-of-mind returns Contact us within 15 days of the original purchase to request a return. Keep the original packaging and your receipt, order confirmation or other proof of purchase. The product must meet the return conditions explained by support. Purchases from another retailer must be handled with that retailer. For a change-of-mind return, you pay the return postage to the warehouse specified by support. Request the correct address before sending anything. No fixed handling deduction or percentage cancellation fee applies. Start a return Email theteam@customersupport.care with your order reference and the email address used at checkout. Describe the reason for the request. For damage or an incorrect item, photographs can help the team assess what happened. Keep the item and packaging while support arranges the appropriate remedy. Refund processing Once the return is received and assessed, refunds are normally processed within 24 to 48 hours. Your payment provider may take additional time to show the funds. A refund is returned through the original payment method unless another arrangement is agreed. Cancel an order Contact us as soon as possible, ideally within 12 hours of ordering. Once packing or dispatch starts, cancellation may no longer be possible; support can explain the return options. Missing, damaged or incorrect orders Tell us promptly if an item is damaged, has missing parts, differs from your order or has not arrived. We will investigate and arrange the remedy required by the circumstances and Australian Consumer Law.",
    "url": "https://co2meter.net.au/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How CO2 Company Australia collects, uses, shares and protects personal information, how to ask for access, correction or deletion (honoured for anyone, whichever state they live in), and how cookies and analytics are consent gated.",
    "content": "Privacy Policy How CO2 Company Australia handles information used to answer enquiries and fulfil orders. Who handles your information BuyFactory Direct Pty Ltd, trading as CO2 Company Australia, handles information supplied through this store. Contact us using the details below about privacy questions. Information we collect When you order or contact us, we may collect your name, email, telephone number, billing and delivery details, order information and the content of your enquiry. We also receive technical information needed to operate and secure the website. How information is used We use it to process orders, arrange delivery, provide support, manage refunds, prevent fraud and meet legal obligations. Optional analytics cookies are controlled through Cookie settings. We do not sell your personal information. Service providers Payment processors handle payment details. Hosting, order fulfilment, delivery and support providers receive the information needed for their service. Some providers and our international coordination team operate outside Australia, so information may be processed overseas. Keeping information We retain records for order support, accounting and legal obligations, and take reasonable steps to protect them. No internet transmission or storage system can be guaranteed completely secure. Your choices and requests Contact us to request access to or correction of personal information, ask about retention, withdraw optional consent or raise a privacy concern. We may need to verify your identity. You may also contact the Office of Australian Information Commissioner if a complaint is not resolved. Contact Email theteam@customersupport.care with your order reference and the email address used at checkout.",
    "url": "https://co2meter.net.au/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from CO2 Company Australia. Australian Consumer Law guarantees apply independently of our change-of-mind policy. See the full refunds and returns page.",
    "content": "Terms & Conditions Terms for purchases from CO2 Company Australia, operated by BuyFactory Direct Pty Ltd, ABN 30 656 628 938. Our business BuyFactory Direct Pty Ltd trades as CO2 Company Australia. Our Australian administration office is Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153. Ordering Check the product, pack quantity, delivery address and total before ordering. If we cannot supply an item, we will contact you and refund the unavailable item. We may decline an order reasonably suspected to be fraudulent or unlawful. Prices and payment Prices are in Australian dollars and include GST. Any delivery charge is displayed before payment. Available payment methods are shown at checkout. Payment details are processed by the payment provider. Delivery Read our Shipping & Delivery policy for charges, handling time, estimates and tracking. Changes and cancellation Contact us promptly if you need to change or cancel an order. Cancellation may no longer be possible once packing or dispatch has started. Our returns policy explains the next steps. Consumer guarantees Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Product suitability Read the product information and supplied instructions before use. Check any model-specific certification required for your purpose before purchase. Observe the operating precautions for ozone equipment, UV devices, sprayers and temperature readers. Website information We take care with product information and may correct errors. If an error affects an order, we will contact you. Nothing in these terms limits a right or remedy that cannot lawfully be excluded. Contact Email theteam@customersupport.care with your order reference and the email address used at checkout.",
    "url": "https://co2meter.net.au/terms-and-conditions/"
  }
}